Questions, answered
If what you need isn’t here, call or WhatsApp 055 786 5822 and ask us directly.
Getting connected
How long does installation take?
Two business days from the point we confirm your order.
What does installation cost?
GHS 600. That covers the setup and your router — there is no separate equipment fee.
Do I need to sign a contract?
No. Every plan is prepaid, month to month. If you want to stop, you stop.
How do I know if you cover my area?
Call or WhatsApp 055 786 5822 with your area or a nearby landmark and we’ll confirm the same working day. Coverage depends on distance and line of sight, so a specific answer needs a specific location.
Plans and billing
What does it cost per month?
Home broadband is GHS 150, GHS 250 or GHS 400 a month depending on which plan suits your household. Business plans are GHS 550 and GHS 1,100 a month. Full detail is on the plans page.
How do I pay?
Call or WhatsApp us on 055 786 5822 and we’ll set up payment with you when we confirm your order.
Can I change plan later?
Yes. Because plans are prepaid month to month, you can move up or down between them — call us and we’ll arrange it.
Is there a difference between home and business plans?
Business plans are built for premises where a connection is part of how you trade. Call us on 055 786 5822 before you choose and we’ll tell you honestly which one fits.
Hotspot plans
What is a hotspot plan?
Prepaid access at any Scynett hotspot, bought at the hotspot itself. There is nothing to install and no monthly subscription — you pay for the time you need and use it at our hotspots rather than at home.
What do hotspot plans cost?
From GHS 2 for a day with 2 GB, up to GHS 60 for a month with 80 GB. The full list is on the plans page.
When does the Night Owl plan apply?
Between 10pm and 6am, and the window is enforced — you cannot log in outside those hours. It is GHS 3 for 10 GB: a cedi more than a Day Pass, but five times the data, because it uses the network when it is quiet. If you are mostly online overnight it is the cheapest data we sell.
What happens when my data runs out?
Your plan ends when you reach its data allowance or its time limit, whichever comes first.
How many devices can I connect?
Day Pass and Night Owl cover one device. Week Pass and Month Pass cover two, so you can use your phone and a laptop on the same plan.
How do I get onto a hotspot plan?
It is self-service. Connect to the Scynett WiFi network at any of our hotspots and a page will open by itself listing the plans. Pick one and you are online. There is no app to download and no need to call us first.
Support
Something has stopped working. What do I do?
Call or WhatsApp 055 786 5822 between 9:00am and 5:00pm, or email info@scynetthotspot.com.
Are you actually local?
Yes. We are based in Koforidua and our engineers work here. When you call, you reach someone who can send a person to your address.
Still have a question?
Ask us directly — we’d rather answer it now than have you guess.
